Return Policy

Right of Withdrawal, Returns, and Non-Conforming Goods

Effective October 16, 2026

1. Right of Withdrawal (14 days)

1.1. The consumer has the right to cancel the purchase within 14 days without providing a reason.

1.2. The withdrawal period begins on the day the consumer or a person designated by the consumer (other than the carrier) receives the goods. If goods from a single order are delivered separately, the period begins on the day the last item is received.

1.3. The right of withdrawal does not apply to legal entities.

2. How to Notify of a Refusal

A refusal may be communicated in any of the following ways:

• by using the “Cancel Contract” feature on the website: https://spa-serviss.lv/atteikties-no-liguma/;
• by filling out the cancellation form and sending it to birojs@spa-serviss.lv;
• by sending any other clear notification to birojs@spa-serviss.lv or by mail to the following address: SIA “SPA SERVISA CENTRS”, Ulbrokas iela 34C, Riga, LV-1021.

The cancellation period is considered to have been met if the notice is sent before the 14-day period expires. Once we receive your cancellation, we will send a confirmation to your email address.

3. Returning Items

3.1. The item must be returned no later than 14 days after notification of the cancellation.

3.2. You can:

• deliver to the office at Ulbrokas iela 34C, Riga, LV-1021, after arranging a time in advance by phone at +371 26149144 or by email at birojs@spa-serviss.lv;
• or send it by courier or to a parcel locker at the following address: SIA “SPA SERVISA CENTRS”, Ulbrokas Street 34C, Riga, LV-1021.

3.3. The direct costs of returning goods are borne by the consumer. For bulky items that, due to their nature, cannot be shipped by mail (for example, pool filters on a pallet), return shipping costs within Latvia are approximately 60–120 EUR, depending on the item’s size, weight, and distance.

3.4. Please return the item with all accessories, instructions, and, if possible, in its original packaging to prevent damage during shipping.

4. Refunds

4.1. We will refund all payments received, including standard shipping costs, immediately, but no later than 14 days from the date we receive your cancellation notice.

4.2. If the buyer chose a more expensive shipping method than the cheapest standard shipping option offered, the additional costs will not be refunded.

4.3. Refunds are made via bank transfer to the account specified by the buyer.

4.4. We may withhold the refund until we have received the item back or the buyer has provided proof of shipment, whichever occurs first.

5. Condition of the Goods and Depreciation

5.1. During the withdrawal period, you may handle the item only to the extent necessary to verify its characteristics and functionality, just as you would in a store.

5.2. If the item has been used beyond what is necessary to verify its characteristics (for example, installed and operated as part of a swimming pool system, glued into a pipe, or showing scratches or dirt), the consumer is liable for the decrease in the product’s value, and the refund amount may be reduced accordingly.

6. Exceptions: When the Right of Withdrawal Does Not Apply

Pursuant to Paragraph 22 of Cabinet Regulation No. 255, the right of withdrawal does not apply:

• goods that have been manufactured or commissioned according to the consumer’s individual specifications (for example, custom sizes, individually configured systems);
• goods delivered in sealed packaging that cannot be returned for health or hygiene reasons once the packaging has been opened after delivery (for example, pool chemicals, calibration fluids, testing kits);
• goods that, due to their nature, are inseparably mixed or combined with other goods upon delivery (for example, PVC fittings that are glued into a pipe).

7. Nonconforming or Damaged Goods

7.1. The seller is liable for any nonconformity of the goods with the contract that existed at the time of delivery and became apparent within two years of receipt of the goods.

7.2. Please report any non-conformities within two months of the date you discovered them by emailing birojs@spa-serviss.lv. Please include your order number, a description of the issue, and, if possible, photos or videos.

7.3. If a defect is discovered within one year of receipt of the goods, it is presumed to have existed at the time of delivery, unless the Seller proves otherwise.

7.4. The consumer has the right to request that the goods be repaired or replaced free of charge. If this is not possible or is not done within a reasonable time, the consumer may request a price reduction or cancel the contract and receive a refund.

7.5. If the item is defective, the Seller is responsible for the return shipping costs.

7.6. The seller will provide a written response to the complaint within 15 business days.

7.7. If the item is visibly damaged upon delivery (for example, a cracked case), please take a photo of it and notify us as soon as possible.

8. Legal Entities

The right of withdrawal and Section 7 of these terms and conditions do not apply to legal entities. In the event of damaged or non-conforming goods, please contact us, and your claim will be processed in accordance with the Civil Code and the manufacturer’s warranty terms.

9. Contacts

SIA “SPA SERVISA CENTRS” · 34C Ulbrokas Street, Riga, LV-1021 · Email: birojs@spa-serviss.lv · Phone: +371 26149144