Terms and Conditions - SPA Servisa centrs

Effective October 16, 2026

1. General Information

1.1. These terms and conditions set forth the procedures for purchasing goods and services from the online store spa-serviss.lv (hereinafter referred to as the “Store”).

1.2. Seller: SIA “SPA SERVISA CENTRS”, registration No. 40103777941, VAT ID No. LV40103777941, registered address: Ulbrokas iela 34C, Riga, LV-1021 (hereinafter referred to as the “Seller” or “SPA Servisa centrs”).

1.3. Contact information: email birojs@spa-serviss.lv, phone +371 26149144. Office and pickup location: Ulbrokas iela 34C, Riga, LV-1021.

1.4. A buyer is any natural or legal person who places an order in the Store. If the buyer is a natural person who purchases goods for purposes unrelated to their economic or professional activities, they are a consumer and are subject to the Consumer Protection Law and Cabinet of Ministers Regulation No. 255 of May 20, 2014, “Regulations on Distance Contracts.”

1.5. By placing an order, the buyer confirms that they have read and agree to these Terms and Conditions, the Return Policy, and the Privacy Policy.

2. Products and Prices

2.1. All prices in the Store are listed in euros (EUR) and include 21% value-added tax (VAT).

2.2. Shipping costs are not included in the price of the item. They are displayed before the order is confirmed.

2.3. Product images are for illustrative purposes only. The color, packaging, or appearance of the product may differ slightly from the image, without affecting the product’s technical specifications.

2.4. Technical specifications (power, flow rate, recommended pool volume, etc.) are provided in accordance with the manufacturer’s information. The recommended pool volumes are for reference only. We recommend consulting with our specialists before making a purchase.

2.5. The seller reserves the right to change prices. The price applicable to an order is the price that was in effect at the time the order was placed.

2.6. If the price of an item is listed incorrectly due to an obvious technical error, the Seller will notify the buyer, and the buyer may choose to purchase the item at the correct price or cancel the order.

3. Placing an Order

3.1. To place an order, add the items to your shopping cart, complete the order form, provide your contact information, specify the type of buyer (individual or business), and select the delivery method, and click the “Order with Obligation to Pay” button.

3.2. After placing an order, an order confirmation is sent to the specified email address.

3.3. When placing an order, legal entities must provide the company’s details (name, registration number, VAT ID, legal address, and bank details), which will be used to prepare the invoice.

3.4. The seller may contact the buyer to clarify the order, such as whether the item is compatible with the buyer’s existing pool equipment or to discuss delivery terms for oversized items.

4. Payment

4.1. Payment is made by bank transfer upon receipt of the invoice.

4.2. Upon receipt of the order, the Seller will send the invoice to the Buyer at the specified email address. The invoice must be paid within 5 business days.

4.3. If the invoice is not paid by the specified due date, the Seller has the right to cancel the order and notify the buyer accordingly.

4.4. The purchase agreement becomes effective upon receipt of the full invoice amount in the Seller’s bank account.

4.5. If a paid order cannot be fulfilled (for example, the item is no longer available), the Seller shall immediately notify the buyer and refund the full amount paid, including shipping costs, no later than 14 days.

5. Delivery and Receipt of Goods

5.1. Products are delivered within Latvia.

5.2. Shipping costs are calculated individually based on the weight of the items and the shipping address, and are listed on the invoice. If the buyer does not agree with the shipping costs, they may cancel the order without making a payment.

5.3. The delivery time is specified on each product page and in the shopping cart, and it is calculated from the date the invoice is paid. Estimated delivery times:

PVC fittings, valves, and pool accessories: 2–5 business days;
pool pumps and lighting: 3–7 business days;
pool filters: 5–10 business days;
BAYROL dosing systems: 7–14 business days.

5.4. If an item is ordered directly from the manufacturer, delivery may take longer. The buyer will be informed of this before paying the invoice. In any case, delivery will take place no later than 30 days after the contract is concluded, unless the parties have agreed otherwise.

5.5. Oversized and heavy items (such as pool filters delivered on pallets) may be delivered by freight. Delivery terms and costs for such items are agreed upon individually with the buyer.

5.6. Upon receiving the item, the buyer must check that the packaging is intact. If the packaging is damaged, it is recommended to note this on the courier’s delivery slip or take a photo of it and immediately notify the Seller.

5.7. The risk of accidental loss of the goods passes to the buyer at the moment the buyer or a person designated by the buyer (other than the carrier) receives the goods.

6. Right of Withdrawal

6.1. The consumer has the right to cancel the contract within 14 days without giving a reason.

6.2. The procedure for exercising the right of withdrawal, exceptions, and refund policies are described in the document “Return Policy.” You may submit a cancellation by using the “Cancel Contract” feature (https://spa-serviss.lv/atteikties-no-liguma/), the cancellation form, or any other clear statement.

6.3. The right of withdrawal does not apply to legal entities.

7. Product Conformity and Warranty

7.1. The seller is liable for any nonconformity of the goods with the terms of the contract that existed at the time of delivery and became apparent within two years from the date of receipt of the goods.

7.2. The procedure for assessing nonconformities is described in the document “Terms and Conditions for Returning Goods.”

7.3. In addition to the rights provided by law, certain products may be covered by a manufacturer’s warranty. A manufacturer’s warranty does not limit the consumer’s legal rights.

7.4. The seller is not liable for damage caused by improper installation, operation, or maintenance if the manufacturer’s instructions are not followed (for example, running the pump without water, using unsuitable chemicals, or making an incorrect electrical connection).

8. Installation and Maintenance Services

8.1. The SPA Service Center performs product installation and maintenance based on a separate agreement. The price and timing of the service are arranged on a case-by-case basis.

8.2. The connection of electrical equipment (pumps, dosing systems, lighting) must be performed by a qualified specialist.

9. Personal Data

9.1. The buyer’s personal data is processed in accordance with the Privacy Policy.

10. Liability

10.1. The seller is not liable for losses resulting from force majeure.

10.2. The seller is not liable for delays in delivery if the buyer has provided incorrect or incomplete information.

11. Dispute Resolution

11.1. Claims must be submitted in writing via email to birojs@spa-serviss.lv or by mail to the following address: SIA “SPA SERVISA CENTRS,” Ulbrokas iela 34C, Riga, LV-1021.

11.2. The seller must provide a written response to the consumer’s complaint within 15 business days.

11.3. If the dispute cannot be resolved through negotiation, the consumer may contact the Consumer Rights Protection Center (www.ptac.gov.lv), including the Consumer Dispute Resolution Commission, or in court in accordance with the procedures set forth in the laws and regulations of the Republic of Latvia.

11.4. The laws and regulations of the Republic of Latvia apply to these rules.

12. Amendments to the Regulations

12.1. The seller may amend these terms and conditions. The terms and conditions in effect at the time the order was placed apply to the order.